īTW - how much did your local guitar shop say they would charge for a setup? And what did they say would need to be done to fix your JTV69? Or did they say it was impossible to fix and if so exactly why it would be impossible to fix? Or did they just say "send it back" and if so did they give a reason why it should be sent back rather than just be setup professionally? If they gave you a very good reason for why it could not be fixed then you can quote that back at Soundslive as a reason for exchange or refund. If they don't offer you anything - then you need to insist you either get a replacement or a refund - and if they still don't budge then it's time to mention their returns policy and then distance selling, sale of goods act, consumer rights etc. I would call Soundslive and explain the situation with the guitar at the first fret - I would be surprised if they do not offer you a replacement. You can easily test that - just press down at the first fret and see if the string moves down to the fret but it doesn't look like there is any room to play with there. If the string is already resting on the fret as it seems to be in your picture, then the nut slot has been cut too low, there needs to be a slight gap to allow the string to vibrate when it's played in an open position. Looking at your pictures again, and comparing with a couple of my guitars, I now think that the 12th fret action is about standard height, however, the first fret looks like it is touching the string which is incorrect - you should be able to see slight movement in the string when fretting at the first fret. Just phone them up and tell them you are not happy because the guitar is not playable with the supplied action and that it is impossible to lower it because it is at it's lowest point based on the slots cut in the nut - it can't go any lower. You should not have to quote distance selling as Soundslive own policy will allow a refund or exchange within the first 30 days as long as you have not damaged the guitar. The torn bag is not acceptable and is good enough reason for an exchange. If there is anything about the guitar you don't like or are not happy with then distance selling ensures you can just ask for a refund or a replacement. You have 30 days in which to make up your mind whether to keep the guitar or not.
#ACTION STRINGS 12 TH FRET ELECTRIC GUIATAR FULL#
I would phone them and explain the situation and explain the guitar is unplayable because the slots in the nut are cut too low and ask for a replacement or a full refund - under distance selling laws they have to do one or the other for you - so insist on one or the other, whichever you prefer, but do not accept the guitar in the condition its in and do not go down the repair path or else you will be stuck with it and stuck with waiting for them to repair it. As for the bridge end, I think it is obviously higher than standard action.
Anyone can see there is no clearance at the first fret and that means you will get buzzing just playing open strings because there is no space for string to vibrate and lowering action is out of the question as the strings will just buzz and choke. Producing fret buzz that usually indicates that the set up was correct in the first place and your lowering Pretty standard but obviously I have’nt actually played the guitar.Īs far as set ups go its not usually a service we offer on mail order guitars as sending the guitarīack and forward can result in the set up dropping out, if you have lowered the bridge and its "I have had a look at the photos you sent and looking at the string heights they look No clearance at first fret means no ability to adjust action other than upwards, and I can see from your pics that it is already too high at the bridge end. If they haven't got another one available then this one will need a full set up which I reckon will include a new nut with the string slots cut at the correct height to give some clearance over the first fret, which gives some room to adjust the action. As it's a new purchase I reckon they will offer a replacement if they have one in stock as that will be the quickest and easiest solution.
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